Business Communication

BUSINESS COMMUNICATION

Note: (Collected)

Q1. Define Communication

Communication is any act by which one person gives to or receives from person information about that person’s needs, desires, perceptions, knowledge, or effective states. Communication may be intentional or unintentional; it may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes.”

Or in simple words;

Communication is the exchange of ideas, opinions and information through written or spoken words, symbols or actions.

Lastly we can say that Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.

Communication requires a sender, a message, and a recipient, although the receiver need not be present or aware of the sender’s intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.

Types of communication

Communication is the exchange of ideas, opinions and information through written or spoken words, symbols or actions. Communication may be intentional or unintentional; it may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes.”

In an organization, communication flows in 5 main directions-

  1. Downward
  2. Upward
  3. Lateral
  4. Diagonal
  5. External

Downward Flow of Communication

Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words, communication from superiors to subordinates in a chain of command is a downward communication. This communication flow is used by the managers to transmit work-related information to the employees at lower levels. Employees require this information for performing their jobs and for meeting the expectations of their managers. Downward communication is used by the managers for the following purposes –

  1. Providing feedback on employees performance
  2. Giving job instructions
  3. Providing a complete understanding of the employees job as well as to communicate them how their job is related to other jobs in the organization.
  4. Communicating the organization’s mission and vision to the employees.
  5. Highlighting the areas of attention.

Organizational publications, circulars, letter to employees, group meetings etc are all examples of downward communication. In order to have effective and error-free downward communication, managers must:

  1. Specify communication objective
  2. Ensure that the message is accurate, specific and unambiguous.
  3. Utilize the best communication technique to convey the message to the receiver in right form.

Upward Flow of Communication:

Communication that flows to a higher level in an organization is called upward communication. It provides feedback on how well the organization is functioning. The subordinates use upward communication to convey their problems and performances to their superiors.

The subordinates also use upward communication to tell how well they have understood the downward communication. It can also be used by the employees to share their views and ideas and to participate in the decision-making process.

Upward communication leads to a more committed and loyal workforce in an organization because the employees are given a chance to raise and speak dissatisfaction issues to the higher levels. The managers get to know about the employees feelings towards their jobs, peers, supervisor and organization in general. Managers can thus accordingly take actions for improving things.

Grievance Redressal System, Complaint and Suggestion Box, Job Satisfaction surveys etc all help in improving upward communication. Other examples of Upward Communication are -performance reports made by low level management for reviewing by higher level management, employee attitude surveys, letters from employees, employee-manager discussions etc.

Lateral / Horizontal Communication: 

Communication that takes place at same levels of hierarchy in an organization is called lateral communication, i.e., communication between peers, between managers at same levels or between any horizontally equivalent organizational member. The advantages of horizontal communication are as follows:

  1. It is time saving.
  2. It facilitates co-ordination of the task.
  3. It facilitates co-operation among team members.
  4. It provides emotional and social assistance to the organizational members.
  5. It helps in solving various organizational problems.
  6. It is a means of information sharing.
  7. It can also be used for resolving conflicts of a department with other department or conflicts within a department.

Diagonal Communication:

Communication that takes place between a manager and employees of other work groups is called diagonal communication. It generally does not appear on organizational chart. For instance – To design a training module a training manager interacts with an Operations personnel to enquire about the way they perform their task.

External Communication:

Communication that takes place between a manager and external groups, such as – suppliers, vendors, banks, financial institutes etc. For instance – To raise capital the Managing director would interact with the Bank Manager.

Q2. Factors Affecting Effective Communication

There is more to communicating effectively than simply saying the right words at the right time. It’s difficult to adequately convey your thoughts or feelings to another person efficiently and successfully. Many things affect effective communication, no matter what the situation, from work-related memos and text messages to presentations and casual conversation. Knowing the factors that can prohibit effective communication lets you achieve your meaning simply and articulately.

Non-verbal Communication

Not all communication is spoken. Self Growth states that about 90 percent of communication is nonverbal, meaning that people’s bodies don’t always say the same thing their mouths say. Be aware of how close you stand to people while speaking. Getting too close or too far away can make people feel uncomfortable. Avoid distracting gestures like tapping your foot, shaking your leg or looking around when speaking or listening. Make sure your body matches up with your words to communicate effectively.

Preparation

Your level of preparation for any communication dictates how effectively you’ll get your message across. Even for things as simple as text messages or casual conversations, think about what you want to say and how you want to say it beforehand. If you have time to prepare for a lecture, presentation or business meeting, make notes and ready yourself to answer questions and take advice.

 Knowing Your Audience

Even if a speaker has good ideas, he won’t effectively communicate his message to an audience he doesn’t cater to. Use appropriate language and body language depending on whom you’re talking to. If you’re speaking to experts in your field, you don’t have to explain basics; however, if you’re talking to high school students, you can’t take specific knowledge for granted. Adapt to your audience so you both get the most out of the exchange.

Effective Listening

To communicate effectively, you have to speak precisely and persuasively, but you also have to listen. Maintain eye contact and listen to everything the other person says so you can respond directly to her rather than simply saying what you were going to say anyway. When people listen to and learn from each other, they communicate more efficiently and honestly.

Environment

Environment greatly affects communication. If you have a meeting in a boardroom or a busy restaurant, the environment can cause distractions, discomfort or monotony. Communicate in an environment that is spacious, comfortable and relevant to what you’ll talk about.

Q3. The Importance of Communication in the Organizational

 Communication can be a tricky concept to master within an organization, particularly one with complex levels and multiple issues. When all parts of your organization communicate smoothly, it can improve workflow and overall productivity. By making an effort to improve your communication processes, you can build a stronger company that will have staying power in the market.

 Employee Trust

Clear, open communication can create a sense of transparency in your organization, which builds trust between levels of employees. Where keeping employees in the dark can result in resentments, tension, and a feeling of low job security, strong communication can help them feel valued and trusted. Open communication can reduce feelings of uncertainty and cluelessness about the state of the company, which makes for a more-positive work environment and staff who feel secure and safe.

 Relationships

Communication is essential to building relationships between staff members and between levels of employees, both on a professional and social level. An atmosphere of open communication makes it safe for employees to express their ideas; as a result, you will have the benefit of your staff’s combined experience in coming up with innovative solutions. Communication prevents employees from feeling isolated, builds teamwork, and creates a more collegial atmosphere in the office. When relationships are strong, employees are better able to trust one another and work together more effectively.

 Clarity

In an organization, confusion and ambiguity can create negative feelings and a tense atmosphere. By making roles and responsibilities clear to everyone on staff, you can give your employees the information they need to get their jobs done; this is particularly important when your employees are dispersed or come from different backgrounds. Communication reduces misunderstandings and cuts the costs associated with mistakes.

 

Collaboration

Communication can help your employees collaborate effectively, which will make for a more-productive team overall. When you have multiple departments who are working on different facets of the same project, communication can streamline the process and improve the end result. When your staff talks openly to each other, they can communicate potential issues, requirements and feedback that can make the result stronger. Communication can ensure that everyone is on the same page and prevent problems down the road.

 

 Promotes motivation

Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.

Source of information

Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.

 Altering individual’s attitudes

Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes.

  Helps in socializing

Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication.

 Controlling process

As discussed earlier, communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors. Thus, communication helps in controlling function of management.

An effective and efficient communication system requires managerial proficiency in delivering and receiving messages. A manager must discover various barriers to communication analyze the reasons for their occurrence and take preventive steps to avoid those barriers. Thus, the primary responsibility of a manager is to develop and maintain an effective communication system in the organization.

Q4. Oral Communication

Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust.

What are the Advantages of Oral Communication?
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– There is high level of understanding and transparency in oral communication as it is interpersonal.
– There is no element of rigidity in oral communication. There is flexibility for allowing changes in the decisions previously taken.
– The feedback is spontaneous in case of oral communication. Thus, decisions can be made quickly without any delay.
– Oral communication is not only time saving, but it also saves upon money and efforts.
– Oral communication is best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over.
– Oral communication is an essential for teamwork and group energy.
– Oral communication promotes a receptive and encouraging morale among organizational employees.
– Oral communication can be best used to transfer private and confidential information/matter.

What are the disadvantages of Oral Communication?
—————————————————————-
– Relying only on oral communication may not be sufficient as business communication is formal and very organized.
– Oral communication is less authentic than written communication as they are informal and not as organized as written communication.
– Oral communication is time-saving as far as daily interactions are concerned, but in case of meetings, long speeches consume lot of time and are unproductive at times.
– Oral communications are not easy to maintain and thus they are unsteady.
– There may be misunderstandings as the information is not complete and may lack essentials.
– It requires attentiveness and great receptivity on part of the receivers/audience.
– Oral communication (such as speeches) is not frequently used as legal records except in investigation work.

Q5. Board meeting

Board meetings are held so members of a board of directors can make decisions regarding the direction of a company. In most cases, the board is comprised, at the very least, of a President, Vice President, Secretary and Treasurer. There may be additional officers present at board meetings, or advisors to the board.

Often board meetings must be held publicly, though frequently only the board members attend. Board members vote on decisions regarding the company and there normally must be a quorum in order for the meeting to be considered legal. A quorum, unless otherwise defined by the board represents at least half of the board members.

During board meetings, the secretary records all discussion and actions taken by the board, called the minutes. The secretary will then type up the minutes, which usually must be filed and kept in case there is any government investigation of the board at a later date. Minutes also may need to be presented to the public should there be a request for such from the public.
The first topic of most board meetings is reading of the minutes. The secretary will briefly summarize the minutes of the previous meeting. Next, in most board meetings are resolution of old business. Anything that was unresolved in the previous board meeting will perhaps be resolved at the current meeting or be postponed for a future meeting.

 

Q6. Advertising as business communication

Advertising is introduction of goods and services to consumers and general public. Many people think that advertising a product means to sell it. But real aim of advertising is to make general public and potential buyers aware of goods, products and services.

Communication by which advertising message conveyed to the audience is called ‘Media of Advertising’. It includes both electronic and non-electronic means of communication.

Non-Electronic mode of advertising advertises brands via newspaper, pamphlets,brochures, magazines, journals and books. It also includes banners and posters. Non – electronic media is in reach of every locality. Advertising on print media is comparatively cheaper than advertising on television.

Electronic means of communication is the most popular way of advertising. One can cover a wide range of audiences of all ages, color and gender by using this mean.

Advertising on internet is getting more popular with time. It is the most viable platform available till date sharing news and creating awareness. In a successful business, advertising play an essential and important role. Though advertising does not mean selling of products and services but it helps in increasing your sales. Advertising creates awareness in people. Advertising can be used to create brand awareness in general public. Advertising increases profit of the companies by escalating its revenue.

Many of the firms have their own department of advertising while many organizations depends upon advertising agencies for promoting their brands and services which are available under their roof for the consumers’ disposal.

Organizations are supposed to pay a certain amount to these agencies for the promotion of their brand name. Advertising agencies have expert consultants and executives to make proper strategies to promote brands. Potential buyers are more interested in buying those brands which are advertised in an attractive manner. Advertising can form a connection between company and customers. Attractive advertising increases the demands of public which directly boost sales of the brand.

Q7. Annual General Meeting

An Annual General Meeting, commonly referred to as an AGM, is a formal meeting which is held once a year. It is a legal requirement for organizations that have company status. An AGM is held every year to elect the board of directors and inform their members of previous and future activities. It is an opportunity for the shareholders and partners to receive copies of the company’s accounts as well as reviewing fiscal information for the past year and asking any questions regarding the directions the business will take in the future.

Q8. Internship Progress Report

Programs of study requiring students to complete an internship often also ask for an internship report to fulfill degree requirements. Writing such reports gives students an opportunity to practice the art of organizing information and communicating it with clarity. Most internship reports should contain details of the work students performed in a given discipline and also highlight their critical and analytical thinking skills. There are some instructions to follow to prepare an internship report:-

  1. Create a page that states the title of your report, the name and address of the company where you completed your internship, your name and the name of the school for which you are preparing the internship report.

  1. Insert an executive summary that provides a synopsis of the information you describe in your report. (Write this after completing the entire report, summing up the activities you performed during the internship and your major findings and recommendations, if you have any.)

  1. Provide a description of the company and the specific department where you performed the internship. This is useful background information for anyone reading the report. Describe the purpose of the project on which you worked.

  1. Provide information about the scope of your project, the data collection methods you used and a summary of the information you obtained. Analyze the data and discuss the implications of your findings. All this information forms the main body of the report in an investigative internship.

  1. Conclude with a summary of your main observations and write about what you learned through the internship. If you have any suggestions for improvement, propose those as a recommendation.

Q9. Welcome Address/Speech in a Seminar

A welcome speech can be a very important tool for a meeting or when speaking in front of a large audience. It helps to set the tone of the rest of the meeting and can put the attendees at ease or excite them into listening further to the speakers of the event or meeting. Welcome speeches for all occasions are generally in a casual format. Writing a welcome speech including acknowledging guests to thanking the

audience for coming and introducing important guests and other hosts of the event.

A welcome speech depends on the situation where the speech is given. If the welcome speech is for an event, it might have four distinct parts. First there is a greeting, next the purpose of the event or reason for the meeting would be mentioned. Other items that might be included in a welcome speech might be

recognition of a special guest of speaker or an overview of the days schedule and directions such as where to find the restrooms, refreshments, etc. The following is an example of a welcome speech for a conference:-

“Good afternoon we would like to welcome your to the opening session of our 10th annual conference for educators. We hope that you will find your time with us exciting. We have a great agenda for you with esteemed speakers and presenters from our profession. For your convenience refreshments will be available in a hospitality room throughout the conference. We hope you will enjoy the next

couple of days”.

 

Q10. Use of Paragraph

Writing of any length requires subdivision into a number of points or stages, and these stages are expressed in a paragraph. Paragraphs provide a structure for your writing. The end of a paragraph represents a significant pause in the flow of the writing. Each paragraph should deal with one idea or aspect of an idea, and it should be clear to the reader what this main idea is. There is no absolute rule: very short or long paragraphs can work when used by an experienced writer. However, as a guideline, paragraphs should usually be no less that 2 or 3 sentences long and there should be 2 or 3 paragraphs per page of A4. Start a new paragraph for each new point or stage in your writing. It is a useful rule always to have three stages in

a paragraph: introduction, development and conclusion.

Q11. Leaflets and brochures

A flyer or flier, also called a circular, handbill or leaflet, is a form of paper advertisement intended for wide distribution and typically posted or distributed in a public place or through the mail.

Flyers may be used by individuals, businesses, or organizations to:

  • Promote a good or service, such as a restaurant or nightclub.
  • Persuade or send a social, religious, or political message, or political campaign activities on behalf

of a political party or candidate

  • Recruit members
  • Advertise an event such as a music concert, nightclub appearance, festival, or political rally Like postcards, pamphlets and small posters, flyers are a low-cost form of mass marketing or communication.

Flyers are inexpensive to produce.

Flyers are handed out on the street (a practice known as flyering or leafleting), or given away at events. Cheap to produce and can be a very effective form of direct marketing.

Brochures are advertising pieces mainly used to introduce a company or organization, and inform about products and/or services to a target audience. Brochures are distributed by mail, handed personally or placed in brochure racks. They are usually present near tourist attractions and hotels.

The most common types of single-sheet brochures are the bi-fold the tri-fold. A bifold brochure results in four panels (two panels on each side), while a tri-fold results in six panels (three panels on each side).

Compared with a flyer or a handbill, a brochure usually uses higher-quality paper, more color, and is folded.

Leaflets are useful for distribution to a large number of people and to provide summary information such as prices or product range. Brochures are useful for customers who require more detailed or technical information. In designing a leaflet, budget and target audience must be kept in mind.

 

Letters Writing:

 As a manager of a bank branch write in reply to a prospective customer about loan facilities for SMEs.

 

Agrani Bank

Nawabpur Branch

36 Nawabpur Road, Dhaka 1000

Tel: 957 3053 Fax: 957 3054 Email: abnp@agranibank.org

 

Our Ref: AG/Nawab/LQA/233/09

Sunday, May 23, 2010

 

Mr. Zubair Ahmed

Paragon Hardware Mart

39, Nawabpur Road,

Dhaka 1000

 

SUB: YOUR ENQUIRY ABOUT LOAN FACILITIES FOR SMEs

 

Dear Sir:

 

In response to your letter dated April 29, 2010 we like to inform you that Agrani Bank is one of the large commercial banks operating in Bangladesh for a long time and a pioneer in providing a variety of loans and credits for industrial growth and poverty alleviation.

 

We provide SME loans for anything that relates to manufacturing goods, trading and service industries which are permissible according to credit policy of our bank.

 

Depending on your experience and expertise you may apply for an SME loan for any business that suits you. The salient features of our SME loan:

 

Þ     Loan Ceiling: BDT 3 lac to 10 lac

Þ     Product Type: Equated Monthly Installment (EMI) or Single Installment

Þ     Tenure: EMI in 12 to 36 months or by a Single Installment

Þ     Maximum Loan amount: Required loan amount, but not exceeding Taka 50 lac

Þ     Interest Rate: 13% and in case of agro-based SME 9%

Þ     Security: Hypothecation on assets, two personal guarantees & post dated cheques

 

For details about the products of our SME loans please visit our website: http://www.agranibank.org or you may please take the trouble to visit our branch office during office hours.

 

We are proud to serve you. Thank you, sir.

 

Sincerely

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

 

 Write a draft of the minutes of the Board meeting of your bank in which SME loan facilities were approved

One Bank

Board Division, Head Office, Dhaka

Telephone: 02-988 3324 Facsimile: 02-988 3325

Email: oneboard@onebank.com

 

Ref: Board Meeting/Minutes/SME/M-39/10                   Strictly Confidential

Sunday, May 23, 2010

 

MINUTES OF THE BOARD MEETING IN WHICH SME LOAN FACILITUIES WERE APPROVED

 

In pursuance of the Circular Number 33 dated 12 March 2010 of Bangladesh Bank and in accordance with the government’s directive to encourage entrepreneurs in Small and edium Enterprises (SME) One Bank in its 235th Credit Committee meeting held on May 12, 2010 recommended, which has been approved by the Managing Director, to disburse a total amount of Taka 500 crore among at least 5000 entrepreneurs as SME loans under the following terms and conditions. The details of the loan scheme are mentioned in Annexure A, B and C. The recommended SME loan scheme is placed for approval by the Board of Directors in the meeting being held on May 23, 2010:

 

Þ     Loan Ceiling: BDT 3 lac to 10 lac

Þ     Maximum Loan amount: Required loan amount, but not exceeding Taka 50 lac

Þ     Areas of SME: Any manufacturing or service industry and trading that can employ at

least 10 people as wage earners

Þ     Preference to be given to those trades and industries which can produce products and

services as substitutes of any product that are imported from abroad

Þ     Product Type: Equated Monthly Installment (EMI) or Single Installment

Þ     Tenure: EMI in 12 to 36 months or by a Single Installment

Þ     Interest Rate: 13%

Þ     Security: Hypothecation on assets, two personal guarantees & post dated cheques

 

MEMO NO-39/10 RESOLVED: All the members of the Board present in the meeting held on May 23, 2010 thoroughly have discussed each and every term and condition of the proposed SME Loan cheme and unanimously approved the same to be made effective from the first day of July, 2010. The Board however approved Taka 1000 crore, instead of Taka 500 crore to be disbursed among as many entrepreneurs as possible instead of among 5000 entrepreneurs, each with a minimum of Taka 5, 00,000. Any SME loan above Taka 10, 00,000, the Board decided, has to be approved by the Managing Director and any SME loan exceeding Taka 30, 00,000 by the Board.

 

Parimal Kanti Debnath

Board Secretary

Chairman, Board of Directors

________________________________________________________________________________________

 

 In reply to a request from the Institute of Business Administration, Dhaka, write in affirmative that your bank can accommodate maximum five students for internship with some conditions.

Agrani Bank

Head Office, Personnel Division

Motijheel Commercial Area, Dhaka 1000

Tel: 957 3053 Fax: 957 3054 Email: abpd@agranibank.org

 

Our Ref: Internship/25/IBA/10

Sunday, May 23, 2010

 

Director

Institute of Business Administration

University of Dhaka, Dhaka

 

SUB: INTERNSHIP

 

Dear Sir:

It is a pleasure to receive your letter dated May 21, 2010 requesting us to allow 10 students of your esteemed institute to do their internship on banking business in our bank.

As you know, we have many branches in Dhaka city where there are not enough additional chairs and tables where we can accommodate many students to do their internship. Moreover, we have already granted about 150 students from different schools of business and management of different colleges and universities who are at present doing their internship in the city branches.

We can accommodate 10 students of your institute to do their internship if they are interested to attend our branches in Munshiganj or Manikganj. But as you requested us to accommodate them in Dhaka city we can allow a maximum of five students to do their internship in five different branches located in Dhaka city on the following conditions:

  1. The students must follow the rules and regulations as being practiced by our bank
  2. Each student will be given Taka 150 everyday as lunch allowance
  3. An internee may avail of the staff bus for his/her commuting to and from the branch
  4. The student will have to work in each department the way a probationary officer works
  5. The bank holds the right to cancel the approval of a student’s internship in our bank if

s/he is found indulged in any activity that is contrary to our decorum and discipline

If your authority agrees to the above conditions you are requested to send the students with your letters of recommendations to the undersigned on or before 27th of this month.

 

Thank you so much.

 

Sincerely

 

Maswood Alam Khan

Deputy General Manager

 

________________________________________________________________________________________

 

 

 Write a certificate to the effect that a certain student has completed internship in your bank showing the extent of experiences he has gathered.

 

One Bank

Purana Paltan Branch, Dhaka

Telephone: 02-988 3324 Facsimile: 02-988 3325

Email: onebankpp@onebank.com

 

 

Our Ref: Internship Certificate/29/10

Sunday, May 23, 2010

 

To whom it may concern

 

This is to certify that Mr. Mesbahul Islam Chowdhury, a final year student of the Department of Finance, University of Dhaka, has successfully completed his one-month long internship in our Purana Paltan Branch from 01 March till 30 March, 2010.

During his internship he showed extraordinary diligence and sincerity in performing his jobs assigned by the undersigned. He showed his keen interest in the Accounts Department and to our surprise he acquired acumen in almost all the sections of our branch. During his internship he often on his own used to enter data in different ledgers and books of accounts flawlessly.

 

We wish him success in his professional career after completion of his studies in the Finance Department of the University of Dhaka.

 

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

 

Write from the central bank to the Managing Director of a commercial bank regarding non-realization of export proceeds in a large number of cases.

 

Bangladesh Bank

Foreign Exchange Department

Head Office, Motijheel, Dhaka

Telephone: 02-988 3324 Facsimile: 02-988 3325

Email: bbforex@bangladeshbank.org

 

Our Reference: Export Proceeds/Forex/33/10

Sunday, May 23, 2010

 

Managing Director

Agrani Bank

Head Office

Motijheel Commercial Area

Dhaka

 

SUB: NON-REALIZATION OF EXPORT PROCEEDS

 

Dear Sir:

 

It is shocking to learn that some of your branches have miserably failed in realizing long due proceeds of exports from the respective overseas banks of the importers. In some instances the proceeds which were due to be credited in 2008 are yet to be realized. In this regard your principal branch seems to be pretty negligent with a staggering amount of USD 23 million still outstanding on account of receivable proceeds from exports.

As instructed, a statement of outstanding realizable proceeds against individual export bills and concerned letters of credit is annexed herewith for your immediate intervention.

 

Thank you so much.

 

Maswood Alam Khan

Deputy Director

 

________________________________________________________________________________________

 

Write to the banker in a foreign country that the bank has failed to remit your bank’s export proceeds.

One Bank

Purana Paltan Branch, Dhaka

Telephone: 02-988 3324 Facsimile: 02-988 3325

Email: onebankpp@onebank.com

 

Our Ref: LC No Hanover Trust 3344557985/Export Bill 96/10

Sunday, May 23, 2010

 

Manager

Hanover Trust Bank

New York

USA

 

SUB: EXPORT PROCEEDS AGAINST YOUR LC # 3344557985

 

Dear Sir/Madam:

 

It is quite surprising that your bank has not yet credited our account with the proceeds of exports made by our party M/S Prime Jute to your party Phoenix Traders, vide your LC # 3344557985though our party made the shipment back on December 15, 2009 and the consignment was duly received by your party.

As you have not informed us about any discrepancies about the documents we sent to your end for collections we hoped that you would send the export proceeds.

We request your esteemed bank to credit our account with the proceeds of US Dollar 23,000 along with interest thereon from the date of our claimant as soon as possible before we are compelled to take legal measures for realization of the proceeds.

 

Thank you so much.

 

Sincerely,

 

Maswood Alam Khan

_____________________________________________________________________________________

 

Write a letter informing a customer about the process of opening a fixed deposit account.

 

Agrani Bank

Nawabpur Branch

36 Nawabpur Road, Dhaka 1000

Tel: 957 3053 Fax: 957 3054 Email: abnp@agranibank.org

 

Our Ref: AG/Nawab/Dev/233/10

Sunday, May 23, 2010

 

Ms. Suraiya Begum

103 Dinanath Sen Road

Gandaria

Dhaka 1204

 

SUB: PROCESS OF OPENING A FIXED DEPOSIT ACCOUNT

 

Dear Madam:

 

Thank you for letter dated April 27, 2010 requesting us to let you know the process and formalities about opening Fixed Deposit Account with our branch.

You would be glad to know that opening a fixed deposit account is very easy. What you need to do is visit our branch with your national ID card and cash on any day during office hours. We will take not more than 20 minutes to open your Fixed Deposit Account for any amount for any term.

We are enclosing with this letter a brochure on different products of deposit along with rules and rates of interest. For fixed deposit we offer 9% interest for a period of six months, 10% for one year and 12% for more than one year.

 

Looking forward to serve you as your trusted bank.

 

Thank you so much.

 

Sincerely,

 

Maswood Alam Khan

Manager

 

Enclosed: Deposit Brochure

________________________________________________________________________________________

 

Write in reply a letter to a customer informing him about formalities required for consumer loan to buy household goods.

Agrani Bank

Nawabpur Branch

36 Nawabpur Road, Dhaka 1000

Tel: 957 3053 Fax: 957 3054 Email: abnp@agranibank.org

 

Our Ref: ABnawab/Consumer Loan/07/10

Sunday, May 23, 2010

 

Mr. Mahbubul Alam Khan

17 Patla Khan Street

Dhaka 1204

 

SUB: FORMALITIES FOR LOANS FOR BUYING HOUSEHOLD GOODS

 

Dear Sir:

 

Thank you so much for your letter dated 22 April, 2010 where you have requested us to let you know the formalities you have to complete in order to apply for loan to purchase household goods.

You would be glad to know that we have loan product called “Consumer Loan” which we offer to a customer at an interest rate of only 12.50% repayable within three years at equal monthly installments, provided you are employed in a good organization on monthly salary which can cover the repayment installments after meeting own expenses.

What you need to do is visit our office on any day along with National ID Card and a certificate from your employer on your monthly salary and a certificate from your bank that you have not availed any bank loan. If we get clearance from your employer and the Central Intelligence Bureau of  angladesh Bank about your credit worthiness it would take not more than 15 days to sanction a ‘consumer loan’ of any amount for purchasing any household item like a freezer, a television, a sewing machine etc.

 

Thank you for your interest in our bank.

 

Sincerely,

 

Maswood Alam Khan

Manager

 

______________________________________________________________________________________

 

Write a letter to a bank customer declining his loan application on the ground of specific unsafe conditions of his factory

 

Agrani Bank plc

Nawabpur Road

Dhaka 1000

Phone: 956 2319 Fax: 956 2320 Email: agraninawab@agranibank.com.

 

Our Ref: AG/Nawab/LQA/233/09

May 06, 2009

 

Mr. Zubair Ahmed

Paragon Hardware Mart

39, Nawabpur Road,

Dhaka 1000

 

SUB: YOUR APPLICATION FOR A CASH CREDIT LOAN

 

Dear Sir:

 

You are our valued customer for a long time. Your transactions with us suggest that you have a good reputation in supplying hardware to a huge number of your clients. We are proud to find you as one of our prestigious account holders.

 

We have received an application dated May 02, 2009 from your esteemed firm seeking a cash credit loan for Taka one million. You have also proposed to offer enough additional collateral securities to cover the loan.

 

We wish we could offer you the loan as immediately as possible.

 

But, during our recent inspection at your shop and the adjacent factory we found that your factory

is not at all secure as regards the following:

 

  1. The factory building is extremely old. The building, we are afraid, may collapse in case

an earthquake hits Dhaka city

  1. There is no boundary wall on the premises
  2. The door and the windows of the warehouse are too old and rickety

 

We take pain to say that our management won’t be able to approve a cash credit for your firm if you don’t improve the security problems mentioned above.

 

Should you need further clarification please don’t hesitate to contact us during office hours. We are always at your service.

 

Thank you so much.

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

Write a letter to your friend telling him about different kinds of loans your bank can offer and mention the terms and conditions he should fulfill to get loans.

 

Rahim Manjil

Comilla

Wednesday May 6, 2009

 

Dear Mashuk,

 

Hope this letter will find you happy and hearty. As you know, I already have under my belt three ears of banking experience in Bangladesh Krishi Bank (BKB). I know which products and services offered by a bank are good or bad.

In your last letter you wanted to know whether it is possible on your part to avail of any loan from my bank to do any business. Well, you should decide first what kind of business you are planning to do and then you can choose which loan befits your need.

However, here below, I am furnishing a list of our loan products along with a brief description on the terms and conditions. Go through the list minutely.

BKB finances the following 8 (eight) priority sectors, namely:

  1. Crop
  2. Fisheries
  3. Live Stock
  4. Farm and Irrigation Equipment
  5. Agro-based Industrial Project
  6. S.M.E
  7. Continuous Loan (Working Capital and Cash Credit)
  8. Micro Credit (Small Loan)

 

We also offer commercial and consumer loans. But, I will suggest you to take any of our agricultural loans, which bear lesser interest than any loan offered by any other bank. You must open an account with any branch of BKB near your proposed project.

If you like to know the details of terms and conditions of any of the above loans you have to visit any of our bank branches and discuss with the Manager or the Advance Officer. Broadly speaking, you must have property to offer as collateral securities to cover the loan you would be seeking.

Among the loans, I think, the best would be a loan for SME. SME stands for Small and Medium Enterprise. Our bank has put emphasis on SME. In special cases you may avail of SME loan without even offering any additional collateral security.

 

Should you need further clarifications don’t hesitate to come to my office. Eagerly awaiting your

next letter.

 

Sincerely,

 

Maswood Alam Khan

________________________________________________________________________________________

As a branch manager of a nationalized bank, write a letter to the proper authority of Bangladesh Bank, requesting him to take step for introducing ‘Computer System’ in all relevant sections of your bank.

 

Bangladesh Krishi Bank

Kawran Bazar Branch

Dhaka

Phone: 956 7389 Fax: 956 7390 Email: bkbkawran@bkb.com

 

Our Ref: Automation/BB/02/09

Thursday May 07, 2009

 

The Executive Director

Banking Control Department

Bangladesh Bank

 

(Through proper channel)

 

SUB: COMPUTER SYSTEM FOR CLEARING CHEQUES

 

Dear Sir,

 

We have come to learn that most of the banks all over the world no more take the trouble of carrying cheques physically all the way to the ‘Clearing House’ for encashment through inter-bank transactions. Thanks to banking automation, cheques may nowadays be  resented in the forms of images to issuing banks through automated clearing system based on network connectivity among banks through Internet.

It would be a world of good for our valued clients if such a system could be introduced in all the bank branches under the ‘Clearing House’, so that we could offer instant cash to our clients who would present on our counter cheques issued by clients belonging to a different bank.

To ensure automation in all the relevant sections your authority may please take necessary measures to advise all the scheduled banks to automate at least their city branches, which operate under the ‘Clearing House’.

 

Thank you so much.

 

Manager

________________________________________________________________________________________

Write a letter to proper authority with an appeal to grant money for treatment of a poor employee of your branch.

 

Bangladesh Krishi Bank

Kawran Bazar Branch

Dhaka

Phone: 956 7389 Fax: 956 7390 Email: bkbkawran@bkb.com

 

Our Ref: welfare/19/medical/09

Thursday May 07, 2009

 

The Chairman

Board of Directors

Bangladesh Krishi Bank

Head Office, Motijheel,

Dhaka 1000

 

(Through proper channel)

 

SUB: A MEDICAL BILL FOR A SICK EMPLOYEE

 

Dear Sir,

 

With due respect to our esteemed Board of Directors we like to inform you that Mr. Abdul Ahad is a peon of our Branch who has been serving our bank for the last 22 years with full sincerity and diligence. Ahad is not only a trustworthy employee of our branch; he is also very popular among

our valued clients for his amiable demeanor.

As ill luck would have it, Ahad had fallen sick about a month back. The doctor had diagnosed his

disease as ‘colon cancer’ and advised him to undergo immediate surgical operation. If he is operated upon there is a good possibility that he would be completely cured.

A total amount of Taka Two lac would be required for his medical treatment. We have already garnered about Taka One lac through individual donations.

If your authority approved of Taka One lac for this poor employee as a special case on humanitarian grounds this man who has served our bank for such a long time may survive and again serve our bank. He is too poor to manage money on his own.

Necessary medical certifications are attached herewith for your perusal.

 

Thank you, sir.

 

Sincerely,

 

Manager

_______________________________________________________________________________________

Write to a friend about the office environment in your bank.

 

Karim Manjil

Brahmanbaria

 

Saturday, May 09, 2009

 

My dear Shefali,

 

Hope, this letter will find you hale and hearty.

 

As you know, I have joined One Bank, Banani Branch, on May 02, 2009 as a Probationary Officer. On the first day, I had to approach the Manager of the Branch with trepidation. As I introduced myself and handed to him my ‘joining letter’ he greeted me so warmly that I felt greatly relieved.

 

The Second Officer of the Branch who also smilingly had received me introduced me to all the officials of the branch. I was given no work or training on the first day.

 

The next day I was given some simple works like ‘filling out some forms’, ‘reading some important circulars’, etc.

 

The branch is fully air-conditioned and nicely decorated. There are comfortable provisions inside our office for having prayers and taking lunch for all the officials.

 

Though I was scared initially about my job in a bank now I feel home with all my colleagues who always inspire me to work in a team spirit.

 

No more today. Awaiting your reply.

 

Sincerely,

 

Nasreen Zaman

________________________________________________________________________________________

A client of your bank desires to take House Building loan from your bank and wants to know the rules and regulations of your bank in this respect. Write a letter to him giving him every detail of sanctioning such loan.

 

Agrani Bank plc

Ramna Branch

Dhaka 1000

Phone: 956 2319 Fax: 956 2320 Email: agraniramna@agranibank.com

 

Our Ref: HBL/Circular No 36/AtoQ/233/09

Saturday, May 09, 2009

 

Mr. Raakeeb Reza Khan

39, Shantinagar,

Dhaka 1000

 

SUB: ENQUIRY ABOUT RULES AND REGULATIONS OF HOUSE BUILDING LOAN

 

Dear Sir,

 

It is our pleasure to find you as one of our valued clients for a long time.

You have required to us to know about the detailed rules and regulations you have to follow if you want to avail of a house-building loan of Taka 30 lac from our bank.

Broadly speaking, you must have a piece of land in Dhaka metropolitan city titled in your  own name. You may seek loan either for constructing a new building or for any extension

of a building if there is already a structure on the same land.

In case of a new building you have to invest your own money (your equity) for the foundation of the proposed building. But, you don’t need to invest any money if you seek loan for any extension of the existing building. The whole property must be unencumbered, that is, you have to make sure that the property is not mortgaged to any bank or any financial organization. If we sanction a house-building loan in you favor you have to mortgage the whole property with our bank. We will disburse loans in installments on completion of different phases of constructions.

Enclosed herewith is a circular where you will find the detailed descriptions of the rules and regulations for house-building loan.

 

Feel free to contact us if you need any clarifications in this respect.

Thank you.

 

Manager

________________________________________________________________________________________

As a manager of your bank, draft a circular letter to all officers and employees to be punctual in discharging their duties.

 

IFIC Bank

Gulshan Branch

Dhaka 1212

Phone: 989 2319 Fax: 989 2320 Email: ificgulshan@ificbank.com

 

In-house Circular No 19/discipline/09

Saturday, May 09, 2009

 

It is observed with great concern that not all employees of our branch are punctual in discharging their duties.

 

There is a clear instruction that every employee must report to our branch at least 15 minutes before 9 in the morning so that any client seeking any service at 9 sharp is not Frustrated. The lunch break is for 30 minutes and each prayer break is for 10 minutes.

Nobody is supposed to leave office before closing and balancing their books of accounts.

 

Some employees come to office even 30 minutes after 9; some spend more than 30 minutes for their lunch and more than 10 minutes for saying their prayers.

 

If any employee is found violating the instructions as to punctuality in discharging their

duties, stern administrative actions will be taken against them.

 

We hope all colleagues will henceforth be punctual and sincere in discharging their duties

with diligence and in a team spirit.

 

Each and every employee must read this circular and acknowledge receipt by signing on the blank space of this notification.

 

Maswood Alam Khan

Manger and Vice President

________________________________________________________________________________________

Write a letter to a good account-holder thanking him for maintaining good banker customer relationship during the last three years.

 

Prime Bank

Malibag Branch

Dhaka 1016

Phone: 975 2319 Fax: 975 2320 Email: primemalibag@primebank.com

 

Our Ref: Thanks/oldclient/SB-1023/39/09

Saturday, May 09, 2009

 

 

Mr. Babul Chandra Adhikari

Apt # 6A, Century Tower,

Malibag, Dhaka 1016

 

SUB: THANK YOU

 

Dear Sir,

 

It is our privilege and a huge pleasure to find you as a valued client of our bank for the last three years.

 

The transactions in your savings account with us suggest that you are a good saver. Never

you issued any cheques to anybody, which had to be bounced due to lack of fund with your account.

 

We have also noted that you always enquire about welfare of each and every employee of

our branch.

 

We will never forget the kind gesture you have shown yesterday evening. Our cashier was sweating in tension as he found shortfall in his cash balance and you suddenly appeared with a smile telling him that you were overpaid Taka 500 by our cashier.

 

The nation is proud of people like you!

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

Write with politeness to an account holder to know from him whether TK 10,000 was paid to him in excess over the counter against his cheques yesterday.

 

Rupali Bank

Hotel Sheraton Branch

Dhaka 1205

Telephone: 02-861 2700 Facsimile: 02-862 3210 Email: rupalisheraton@rupalibank.com

 

Our Ref: Enquiry/cash/client/731/09                                                       Strictly confidential

Wednesday, May 14, 2009

 

Mr. S M Musabbir

49 Minto Road, Dhaka 1205

 

Dear Sir,

 

You would be unhappy to learn that Mr. Zainal Abedin, our cashier, had a hard time yesterday afternoon. He had to borrow money from his relations to square up with a shortfall of cash because he had paid someone over the counter an excess amount of Taka 10,000.

On thorough checking of each and every instrument of the day we have found out some inconsistencies between the denominations mentioned on the overleaf of a bearer cheque and the value of the cheque. The bearer cheque of your Current Account was for an amount of Taka 70,000. We are afraid, our cashier perhaps unmindfully handed Taka 80,000 to the junior assistant of your office who was the bearer of the cheque.

We have no right to embarrass you by this enquiry and our apprehension may be totally unfounded. But, as the cash was handed to your office employee we have dared to approach you. Hope, you as our most valued client would empathize with our situation and check with your office very discreetly.

 

Please ignore this letter if you find out that no excess amount of cash was handed to your office assistant.

 

Looking forward to taking a tea either at your gorgeous office or at our humble office.

 

Thank you so much.

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

In response to a letter of a bank customer give him in details the rules of opening a Letter of Credit (L.C) in your bank.

 

A B Bank

Kawran Bazar Branch

Dhaka 1207

Telephone: 02-961 2700 Facsimile: 02-962 3210 Email: abkawranbazar@abbank.com

 

Our Ref: Enquiry/answer/FEx/import/987/09

Wednesday, May 14, 2009

 

Mr. Babu Lal Paul

346 Tejgaon Industrial Area

Dhaka 1214

 

SUB: RULES OF OPENING A LETTER OF CREDIT

 

Dear Sir,

It’s a pleasant surprise to receive your enquiry on opening a letter of credit. Here below are the salient rules and requirements for opening a letter of credit:

 

  1. Your company must have a current account with a bank branch
  2. A trade license from the municipality
  3. Import Registration Certificate (IRC)
  4. A certificate on your solvency from your bank
  5. Certificates on your company’s TIN and VAT from the Revenue Board
  6. LCA form to be duly filled out and signed
  7. Some stamped and chargeable documents like DP Note, IMP form, Letter of

Continuity etc. to be signed.

 

Your bank will collect a confidential report from the concerned foreign bank about the exporter’s ability to supply the commodities you are to import. Your bank will also examine whether the importable commodities are permissible items and will crosscheck other info like HS Codes and the genuine price of the importable goods. Depending on your business background your bank will decide at what margin the Letter of Credit favoring you as an individual or a company can be opened safeguarding their interests.

Should you need further details feel free to visit our branch at your convenience.

Thank you so much.

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

Write a letter to a customer declining his request for waiver of interest on loan to his sick industry.

 

Ceylon Bank

Kawran Bazar Branch

Dhaka 1207

Telephone: 02-956 2900

Facsimile: 02-956 2901

Email: ceylonmotijheel@ceylonbank.com

 

Our Ref: Waiver/decline/IDFD/303/09

Wednesday, May 14, 2009

 

Ms. Selina Begum

Managing Director

Sun Bread

35 Segun Bagicha

Dhaka 1000

 

SUB: WAIVER OF INTEREST ON ACCOUNT OF “SUN BREAD”

 

Dear Madam,

We are sorry to inform you that it is not possible on the part of our bank to waive interests accrued on the project loan favoring “Sun Bread” on the following grounds:

  1. The breads and biscuits of your brand are in high demand in the market.
  2. There is no reason for us to believe that your industry has been really sick as we have gathered intelligence that all the sale proceeds of the products of “Sun Bread” are regularly deposited with an account your company has been maintaining with a different bank, a fact you have never disclosed to us.
  3. You have availed of a C.C. loan of Taka 10 lac from a different bank for your working capital and your company has religiously been adjusting that loan without any fail; on the other hand, you have defaulted two consecutive installments against the project loan you have availed from our bank.

You are hereby advised to pay in full the overdue installments within first week of June 2009; otherwise, we would be compelled to foreclose your mortgaged properties.

Should you need to clarify your position, feel free to contact us through e-mails.

 

Thank you,

 

Maswood Alam Khan

Manager

________________________________________________________________________________________

Draft a circular letter to bank branches for taking specific cautionary measures in sanctioning house-building loans to the members of public.

 

Agrani Bank plc

Head Office, Motijheel Commercial Area

Dhaka 1000

(General Credit Division)

Telephone: 02-956 3111 Facsimile: 02-956 3222

Email: agranigeneralcredit@agranibank.com

 

Circular No: 234/HBL/CAUTION/09

Wednesday, May 13, 2009

 

Of late, it is being observed that some of our branches have been sanctioning long-term loans for house building a bit recklessly and without taking cautionary measures as to the builder’s equity and the income generating capacity of the building being financed.

 

All concerned are hereby advised to strictly abide by the terms and conditions as stipulated in the Circular Number 19 dated 12 Jan 1987 while evaluating a proposal of house-building loan.

 

Special attention must be given to the valuation of both landed and building properties keeping in mind that in view of impending recession the present value of real estate in Bangladesh may suddenly plummet as had happened in North America that has sparked the ongoing financial meltdown all over the world.

 

Any deviation from instructions as enunciated in the “Loan Manual” and in circulars issued from time to time as to house-building loan will be seriously taken and meted out with stern administrative actions.

 

Each and every official is instructed to read this circular and put his or her signature in the blank space of this notification.

 

Khondoker Waliur Rahman

General Manager

 

Operation Wing

Copies to:

  1. Staff Officer to Managing Director
  2. All General Managers, DGMs and AGMs
  3. All Regional Managers
  4. All Managers
  5. Office file

 

________________________________________________________________________________________

 

Write a letter to your friend narrating your experiences of attending a seminar on ‘Credit Risk Analysis’.

 

103 Dinanath Sen Road

Gandaria, Dhaka 1204

Thursday, May 21, 2009

 

Dear Kamal,

Last Saturday I had attended a seminar that has opened my eyes to a very vital task every banker, like you and me, must learn. It was a seminar on ‘credit risk analysis’ organized by IBB and was held at the auditorium of BIBM in Mirpur.

 

Many junior and senior bankers attended the seminar. I would not have attended the seminar if my manager had not advised me to attend the seminar on his behalf as he had

an appointment at the same time when the seminar was held.

 

As you know, credit risk is the risk of loss due to non-payment of a loan. Banks employ their own models to rank potential and existing customers according to risks, and then apply appropriate strategies.

 

What we learned in the seminar is how to maintain credit risk exposure within acceptable parameters by maximizing a bank’s risk-adjusted rate of return.

Bankers usually trade off the cost/benefits of a loan according to its risks and the interest charged. Higher the risk, higher is the rate of interest. But interest rates are not the only method to compensate for risk. Protective covenants are written into loan agreements that

allow the banker some controls.

Since exposure to credit risk continues to be the leading source of problems in banks, banks and their supervisors should be able to draw useful lessons from past experiences. Banks should have a keen awareness of the need to identify, measure, monitor and control credit risks as well as to determine that they hold adequate capital against these risks.

 

If you are interested, I may send you by courier photocopies of a variety of documents and brochures I was given in the seminar.

 

Thank you so much.

 

Lutfur Rahman

(Your friend in need)

________________________________________________________________________________________

As a Branch Manager of your bank write a letter to the proper authority of your Head Office with a request to increase the medical facilities for the employees of your bank.

 

Agrani Bank plc

Brahmanbaria Branch

Brahmanbaria

Telephone: 05-3320 Fax: 05-3321

 Email: agranibbaria@agranibank.com

 

Our Ref: Med/Prop/09

Thursday, May 21, 2009

 

General Manager

Administration Division

Head Office, Motijheel,

Dhaka 1000

 

SUB: ENHANCEMENT OF MEDICAL FACILITIES

 

Dear Sir,

With due respect to your esteemed authority we like to inform you that our Brahmanbaria Branch had earned a net profit of Taka 62 crore in the last year ending 31 December 2008.

This branch being a commercially very important branch all the employees have to remain in the office everyday till 7 in the evening to complete their daily works. Some of the employees have to come to office even on holidays to balance some books of accounts.

Twelve male employees and seven female employees are employed in this branch. Some of the employees are elderly people in their late 40s.

As you know, there is only one medical practitioner who has been appointed by our bank.

Sick employees or their dependents have to travel about one mile to visit the medical practitioner in his chamber.

It would be a world of good to all our employees if your authority could employ one male and one female medical practitioner at a little higher salary so that the practitioner could visit our branch every alternate day in the afternoon. Such welfare arrangement, if granted, will immensely benefit our employees and will contribute to better delivery of works from our employees.

 

Thank you so much.

 

Sincerely,

 

Abdul Quader Khan

Manager

 

Business Writing: Work Order

ABC/HO/Fin/2011/

January 11, 2011

 

M/s. Otobi Limited

14 Dilkusha C/A

Dhaka

 

Attention – Mr. SM Nuri Uddin, Executive, Corporate

 

Dear Sir,

 

Work Order

 

Reference to your quotation no. OL/NU/QOT/2010-2011/600 dated January 6, 2012 we are pleased to award you the work order for installation of the following office equipment:

 

Sl. No. Description Size Qty. Total Amount (Taka)
1. Full H; File Cabinet-Model no. MS SPL L600*W450*H2100MM 3   48,000
2. Full H; File Cabinet-Model No. MS SPL L750*W450*H2100MM 2   33,600
3. Full H; Open Rack- Model No. MS SPL L1100*W450*H2100MM 2   26,080
4. Full Middle H; File Cabinet-Model No. MS SPL L750*W450*H1200MM 1   14,800
5. Full Middle H; File Cabinet- Model No. MS SPL L600*W450*H1200MM 2   35,200
Total 157,680

 

In Word: Taka One Lac Fifty Seven Thousand Six Hundred and Eighty Only

Terms:

  1. Installation Place : ABC Limited,( Customer Service Record Room), W.X Tower, Level 9, 66 Motijheel C/A, Dhaka
  2. Delivery will be made within 15 days of this work order.
  3. Payment will be made through Account payee Cheque within 15 days of receiving the bill and after satisfactory completion of work. TAX and VAT would be deducted as per government rules.
  4. Otobi would provide one year warranty from the date of installation.

Thanking You.

 

X. Jamshed

Chief Executive Officer

Click the bellow link for

JAIBB Banking Letters

 

 

 

 

 

 

 

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